Terms & Conditions of Amperhof Ökokiste, Gisela Kinzelmann e. K.
Listed below are the current terms and conditions for the use of Amperhof Ökokiste services and for the purchase of goods from Amperhof Ökokiste.
We are available to take your call Monday to Friday between the hours of 10.00am to 12.30am and 4.00pm to 6.00pm. Phone: 08142- 40879. Should you need to contact us outside normal office hours, please leave a message on our 24 hour answering-machine. When leaving a message, please state your name, customer number, address and/or telephone number. We will get back to you as soon as possible.
If you wish to place an order, change an existing order or have suggestions on how we can improve our service, you can also contact us by email: firstname.lastname@example.org, or by fax: 08142-18854. Alternatively, you can leave a message on our website: www.amperhof.de
We deliver on a scheduled day of the week and try to keep the delivery times the same. Extreme weather conditions, logistical changes or technical faults, may cause changes in delivery times.
We understand that you might not always be at home when we deliver your eco-box, and so with your agreement we will leave your eco-box outside your house or flat entrance door. Should you not want this, you can arrange another delivery location with us or provide us with a key, so that we may place your eco-box in a more secure location within your building/garage. Any keys held by us are insured.
You can receive our goods regularly or according to your immediate needs. We offer a weekly service but you can also choose a different delivery cycle (e.g. fortnightly). This applies to all goods delivered, your main regular delivery and all other products from our range (bread, eggs, potatoes, dairy products etc.).
If you have any further questions
then please write to us at email@example.com
or call us on: 08142 40879.
Kind regards, your Amperhof Team
The general order deadline is 9.00am the day before your delivery (exceptions: Monday customers – Monday 9.00am; Tuesday customers – Monday 11.00am). You will find further special deadlines for meat, fresh milk and bread included in our info email for new customers or you can ask our customer service team.
Changes and Additions
Changes and additions to your order (for example dry goods, bread, beverages, cheese, etc.,) can be made online, by email, phone or fax. Please always note the stated cut-off times for making changes to your order; these can be found in your email for new customers or in the online shop. When making changes, please remember to give your name, customer number and address.
Holidays – Cancellations
Are you going on a trip or a holiday? No problem. You can enter delivery breaks in our online shop. You can also call us or write to us by email, fax or post and your delivery will be suspended for the indicated period. The cut-off time for cancelling existing orders for fruit and vegetables is 9am the day before delivery. The cut-off times for all other cancellations are as stated in our online shop for the particular goods ordered. For cancellations made after the cut-off times we will charge €3 for costs incurred.
Certain pre-ordered goods, e.g., meat, meat specials, bread, milk, and so on, cannot be cancelled after the cut-off times.
Prices and Delivery Charges
Our aim is to offer high quality organic products at reasonable prices to our customers.
We offer 3 sizes of set eco-boxes: small, €15-17, medium, €20-22, and large, €25-27. The exact price of each box is established after the goods have been weighed. With each delivery you will receive a detailed itemised delivery docket containing the weight and/or quantities of each bought product.
The minimum order value for a free delivery is 25.00 €. If the order value is less than 25.00 € we will charge a maximum fee of 2.50 € per delivery or we may reserve the right not to deliver.
(Example1: order value = 15.00 € --> delivery charge = 2.50 €; Example 2: order value = 23.50 € --> delivery charge = 1.50 €)
Payments to Amperhof Ökokiste are made by SEPA direct debit. Amperhof Ökokiste will inform you of the direct debit entry of the due amount at least one day in advance through your delivery docket/invoice. Please send us the filled in SEPA direct debit mandate form.
For payments made by bank transfer (exceptions) we charge a transaction fee of 1.50€ per order.
Direct Debit Return Fee
In the case of a Direct Debit being returned, your bank will debit our account with a Direct Debit return fee, which we then will have to pass on to you, together with a 3.00 € administration fee. In case of an error on our part we will carry all fees and charges.
We always do our best to deliver fresh and high quality products to you. Occasionally, the products you order might not always have arrived at our premises when we receive your order. On these rare occasions we cannot guarantee a complete delivery and in this instance, we will either try to replace the product not yet in stock at the day of delivery for a similar product or make a partial delivery.
We guarantee the perfect condition of the delivered goods to the pre-arranged place of delivery. Natural loss of weight, loss of weight through storage and such like cannot be ruled out and is not our liability.
The customer is advised to check the goods immediately after delivery for any possible faults and any promised properties and inform us within 24 hours of any complaints. Our liability does not include damage of goods ensued in the customer’s care through improper handling, goods exposed to dampness, too much heat or other weather/temperature influences, theft and insect/beetle infestation.
Storage and Freshness of Goods - This is how you can help
For customers who don't receive their goods in person, it can be difficult for us to guarantee that the goods stay fresh and un-damaged once delivered, especially on hot summer days and cold, frosty winter days. If you can’t be there to receive your goods at the time of delivery, please help us keep your goods fresh by providing an insulated box or a damp cloth to cover your produce with on hot days. In the winter it is important to have a frost-free delivery place (e.g., garage, hallway) or to provide an insulated box or woollen blankets.
In our shop you can find a range of insulated boxes.
Assortment of Set Eco-boxes
The contents of our fruit and vegetable boxes change weekly, depending on season and availability. You can look up the contents of the boxes up to two weeks in advance in our online shop and make changes if necessary
Individual items of set boxes may be changed without notice due to lack of product quality, crop failure or similar events.
Deposit for Boxes
You receive your delivery in a box for which a deposit is required. A one-off, returnable, deposit fee of €10 will be charged with your first delivery. We may deliver your first eco-box in disposable packaging,and in this instance the deposit of 10.00€ will only be due with the second order. On every delivery thereafter you should give the driver the empty box and all deposit bottles or leave them at the pre-arranged location.
After the 4th box not returned to us we will charge 8.00€ deposit per box. The deposit will be credited back to you as soon as the box (identified by its box nr.) has been returned to us.
For insulated boxes we charge a deposit of 19.00€ (dairy products, grey box) and 13.00€ (meat).
Extra deposit charges may occur for boxes or bottle crates not returned.
Termination of your Subscription and Refund of Box Deposit
Please cancel your subscription 3-days before your last delivery. We will deliver your last order in disposable packaging and the driver will collect any empty boxes and all other deposit containers. A surcharge of €3 occurs for an extra journey to your house to collect any empty boxes and deposit containers.
We are ready to take part in a dispute settlement prodcedure before the following consumer arbitration office: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl.
If you have any further questions, then please write to us at firstname.lastname@example.org or call us on: 08142 40879.
Information on the Right of Cancellation
Right of Withdrawal:
Should you wish to cancel your agreement with us within 14-days of signing, we require written notice by way of: letter, fax, or e-mail, without necessarily indicating your reasons for withdrawal of service; or – if you receive the goods before the deadline – by returning the goods.
This fourteen day period begins after the customer has received this Information on the Right of Cancellation in written form, but never before the goods have been received by the customer (and with recurring deliveries of the same kind, not after the first delivery has been received), and not until we have fulfilled our duty to inform the customer according to the following articles, viz: art. 246 § 2 in conjunction with § 1 para. 1 and 2 of the Introductory Act to the Civil Code (IACC) (EGBGB); the requirements according to § 312e para. 1 sentence 1 of the German Civil Code (BGB) in conjunction with Art. 246 § 3 of the Introductory Act to the Civil Code (IACC) (EGBGB).
For compliance with the cancellation deadline, it is sufficient to send the withdrawal notice or the goods in due time. The withdrawal has to be sent to:
Gisela Kinzelmann, Neuriesstr.9, 85232 Bergkirchen,
Tel. 08142/40879, email: email@example.com
The right of withdrawal does not apply for cases stated in §§312, para. 2, 312g para.2 of the German Civil Code (BGB). There is no right of withdrawal in particular with distance selling contracts for the delivery of food, beverages or other household goods of every-day use, which are delivered by us to the residence or workplace of a consumer, as part of frequent and regular journeys (§312 para. 2 Nr. 8 BGB) and not for contracts for the delivery of perishable goods with a short shelf -life or which exceed their expiry date in a short space of time (§ 312g para. 2 Nr.2 BGB)
Consequences of Withdrawal:
In the case of an effective withdrawal, the services received by both parties and, if applicable, any benefits (e.g. interest) gained, must be restored. Where you cannot return the received goods or where you can only return them in part, or in a deteriorated state, an equivalent compensation may be levied. This does not apply if the deterioration of the goods is existent at the time of their receipt by the customer. Furthermore, you can avoid the obligation for equivalent compensation for a deterioration of the goods by using the goods according to the regulations, and by not using the goods like an owner and omitting anything that might affect its value. Goods eligible for posting will be returned at our risk.
The customer is obliged to pay the return fees where (i) the delivered goods correspond with the original order and where the price of the item/s to be returned is not higher than €40 Euro, (ii) the price is higher and has not been paid at the moment of the withdrawal, (iii) any partial payment contractually agreed has not been done. Otherwise the return is free.
Goods that cannot be posted will be picked-up from your address. Liabilities for the reimbursement should be fulfilled within 30 days. The time period starts for you when dispatching your notice of cancellation or the goods, and for us when receiving same.
End of Cancellation Information